Last updated: April 13, 2021
CLO Virtual Fashion, LLC and its affiliates (“CLO”) respects the privacy rights of its users and protects the personal information collected, stored and used in connection with our websites and services—including CLO (also known as “CLO3D,” accessible at https://www.clo3d.com/), Marvelous Designer (accessible at https://www.marvelousdesigner.com/), CLO-SET (https://style.clo-set.com/aboutus), online stores (including the CLO-SET CONNECT Store and the MD Store), CLOLLAB, CLO’s parent website (https://www.clovirtualfashion.com/), the CLO Enterprise user training website, and other services that may be developed, modified, combined, and/or newly offered through our websites from time to time (our "Services").
We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe your minor child has provided us with personal information without your consent, please contact us as described in the “Inquiries” section below and we will take steps to delete such personal information from our systems.
We may collect and process the following data about you:
Please keep in mind that when you voluntarily disclose personal information which is publicly viewable, that information will be publicly available and can be collected and used by others. For example, if you post your email address, you may receive unsolicited messages. We cannot control who views information (and what they do with information) you voluntarily post publicly.
CLO’s collects data from you when you provide it to us directly, such as via an online form or when you communicate with our customer support team. CLO and third parties also use certain technologies described below to collect data to deliver excellent experiences.
Web Beacons. We also use “web beacons” to help deliver cookies and gather usage and performance data. Our website may include web beacons, cookies, or similar technologies from third-party service providers. By providing us with information about how you interact with our Services, these tools help us analyze and learn how to make our Services better and customize our communications with you. The following analytics technologies are in use: Google Analytics
Clear Gifs. We may also use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. For this reason, these types of clear gifs are tied to personally identifiable information.
We may also use tools or third party analytical software to automatically collect and use certain non-personal information that does not directly enable CLO to identify you.
We use your personal information and non-personal information, both individually or combined together:
CLO does not sell or rent your personal information to third-parties for marketing purposes without your consent.
However, you hereby agree that CLO may, without seeking further your consent, share your personal information as follows:
We will encourage our service partners to adopt and post privacy policies. However, the use of your personal information by our service partners is governed by the privacy policies of those service partners, and is not subject to our control.
Occasionally we may be required by law enforcement or judicial authorities to provide personal information to the appropriate governmental authorities. We will disclose personal information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation.
CLO maintains appropriate safeguards that ensure the security, integrity, and privacy of the personal information we collect and store about our account holders. Personal information collected by CLO is stored in secure operating environments that are not available to the public and that are only accessible by authorized employees. We also have security measures in place to protect the loss, misuse, and alteration of the information under our control (i.e., maintain data quality). Before we allow web users to access their personal information, for example, we verify their identity by requesting that they submit information such as their username and password. We also take reasonable steps to ensure that third parties to whom we transfer personal information provide sufficient protection of such data.
Your personal information may be transferred to, and stored at, a destination outside the country of your residence. It may also be processed by personnel of our affiliates and third party service providers who may operate outside the country of your residence. In such a case, we will take reasonable steps to require such third party in possession of your personal information to take commercially reasonable security measures to protect the information.
However, unfortunately, no data transmission over the internet or any wireless network can be guaranteed to be secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) the security, integrity and privacy of any and all information and data exchanged between you and us through our Services cannot be guaranteed; and (b) any such information and data may be viewed or tampered with in transit by a third party.
You have certain rights regarding your personal information, subject to local data protection laws. These may include the following rights:
To exercise your rights, please contact us at [email protected] We try to respond to all legitimate requests within thirty (30) days and will contact you if we need additional information from you in order to honor your request. Occasionally it may take us longer than thirty (30) days, taking into account the complexity and number of requests we receive.
CLO makes good faith efforts to enable you to review, update or correct your personal information in our possession. In order to do so, please log into your account or contact [email protected] If you contact us, we will need sufficient information from you to establish your identity and to verify your access request, and also to assist us in handling your request. Please note that even if personal information is changed or deleted according to your request, CLO may still retain some of your personal information to resolve disputes, enforce CLO user agreement(s), and comply with technical and legal requirements and constraints related to the security, integrity and operation of our Services.
Please be aware that even after your account is terminated or deleted, some or all of your information may still remain visible to others. A request to delete and/or terminate your account will not result in the removal of information collected and already put in aggregate form or information that cannot, in our sole discretion, be removed without undue burden to us. We are not able nor are we obligated to remove any of your information from a third party provider or platform. Moreover, please be aware that even after you delete your account or your account is terminated, your information may not be deleted in its entirety from our servers and servers of the third party with whom such information have been shared
When you sign up for an account with CLO, CLO retains personal information you store on our Services for as long as your account is in existence or as long as we need it to provide you our Services. If you delete your account, we will initiate deletion of this information after 30 days, but please note: (1) there might be some latency in deleting this information from our servers and back-up storage; (2) a request to delete and/or terminate your account will not result in the removal of information collected and already put in aggregate form; (3) we are not able nor are we obligated to remove any of your information from a third party provider or platform; and (4) we may retain your information if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.
If at any time you wish to opt out of having your personal information shared with third parties and/or receiving information from CLO (via e-mail or postal mail) about new products, services, or promotions, you can do so by adjusting your account settings, by clicking “unsubscribe here”, “manage your preferences”, or their functional equivalent, or by emailing us at [email protected]
The CLO-SET Service is provided through and managed on servers located and operated within the United States. By using and accessing our Services, residents and citizens of countries and jurisdictions outside of the United States agree and consent to the transfer, storage and processing of your information on servers located in the United States.
Specifically, CLO-SET leverages a data center in the United States hosted by Amazon Web Services, Inc. (AWS).. On May 22, 2018, AWS incorporated the AWS GDPR Data Processing Addendum (DPA) into its online Service Terms.
This means that you can rely on the terms of the AWS GDPR DPA which will apply automatically from May 25, 2018 whenever we use the AWS services to process Personal Data under the GDPR, including the transfer of Personal Data outside of the European Economic Area (“EEA”).
The AWS GDPR DPA includes the EU Model Clauses and the Standard Contractual Clauses to enable the transfer of data outside of Europe. The AWS GDPR DPA applies automatically whenever we require it to comply with the GDPR. More details can be found at https://aws.amazon.com/blogs/security/aws-gdpr-data-processing-addendum/.
If you have any questions or wish to file a complaint, please feel free to email us at [email protected]
CLO Virtual Fashion LLC
16 E. 34th Street, 18th Floor,
New York, New York 10016
Limited liability corporation registered in Delaware.
Chief Executive Officer: Simon Jihong Kim
Federal Employer Identification Number (EIN): 46-5088515
P: +1 646 653 9323
E: [email protected] (quickest mode of contact due to COVID office closures)
Korean Office (Parent Company/Global HQ):
CLO Virtual Fashion, Inc.
17-4 Dosan-daero 8-gil,
Gangnam-gu, Seoul, 135-811, Republic of Korea
Business Registration Number: 105-87-27625
E: [email protected]
CLO Virtual Fashion, GmbH
Oskar-von-Miller-Ring 20, 80333 Munchen
Tax ID Number: DE309314245
Amtsgericht München HRB Number: 229717
P: +49 89 9545 7319
E: [email protected]